The 2023 ROCCO Reviews are IN
Top Tier Talent
ROCCO Research analyses vendors in the telecom industry and has grown from 2012 to offer detailed reports on Roaming, Messaging, and Security with information compiled from hundreds of MNOs industry peers. Cellusys has been a perennial figure in the top tier rankings of various vendor benchmarking reports, and this year Cellusys has received accolades as the #1 Steering of Roaming vendor, #1 Signalling Firewall vendor, and a Top 10 vendor in the industry.
#1 Steering of Roaming Vendor
Cellusys has again been named the leading vendor in ROCCO’s Steering of Roaming Market Impact Report 2023. System users surveyed awarded top marks to the Cellusys solution in technical product categories such as accuracy, GSMA compliance, and value for money; usability categories such as user interface and quality KPIs; as well as service categories such as expertise and customer service.
Notably, when MNOs were surveyed about satisfaction, and whether they would change their Steering of Roaming provider, 93% of MNOs choosing Cellusys were satisfied (with no plans to change), compared to Tier 2 vendors with over half of surveyed users of these systems stating dissatisfaction and a desire to change providers. Unsurprisingly, Cellusys was the only Steering of Roaming vendor who MNOs actively and enthusiastically promote, according to survey results, achieving the only “Promoter” NPS score of 93. This is a huge difference when compared with vendors previously in the Tier 1 category, which earned low “Detractor” NPS scores of 26 and even a negative score of -11, highlighting that this vendor has many more detractors than promoters among users surveyed in the report.
What Do Customers Say About Cellusys?
The ROCCO Steering of Roaming Market Impact Report 2023 also includes an interview with 4 Steering of Roaming Vendors, as well as an overview of their businesses, offerings, outlook, and the regional development of the Steering of Roaming Market. The report is intended to provide guidance to MNOs and support them in the design of their Wholesale Roaming strategy.
#1 Signalling Firewall Vendor
In their 2023 Signalling Firewall Market Impact Report, ROCCO Research has named Cellusys as the #1 Vendor in the industry. For over 10 years, ROCCO has polled Mobile Network Operators across the globe to get the most accurate, unbiased snapshot of the telecom industry.
“We are very to proud to be recognized as the number one most trusted, reliable, and simple to work with Signalling Firewall vendor as this reflects our commitment to creating an uncomplicated customer experience” – Bonnie Kimmel, Cellusys Marketing Director
Of the 27 competing security vendors, only 4 were recognized in the top tier, and Cellusys had the highest ratings overall as well as for Leadership and Performance. Cellusys was highlighted for its visibility in the industry due to Cellusys’ position as a driver of research and training, leading to widespread adoption of Signalling Firewall capabilities in SS7 and Diameter.
Top 10 Vendor to Watch
ROCCO themselves said, “Cellusys is one of the few vendors to have appeared in ROCCO’s vendor benchmarking reports consistently. This not only shows that they have a wide product range. It also shows that Cellusys’ customers have a very good perception of their performance. For example, MNOs have praised Cellusys’ technical support for signalling firewalls and threat protection in their SMS firewall. In addition, Cellusys is the only vendor to excel in both the Fraud & Security and Roaming & Interconnect Leadership models due to its performance in Steering of Roaming.”
Tags: awards, research, rocco, signalling firewall, steering of roaming, Tier 1 vendorsCategorised in: Blog